Lessons Learned When Training Older Adults in the Use of Information and Communication Technologies
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Keywords
Older adults, Information and communication technologies, Thematic workshops, Teaching, Learning
Abstract
Currently, older adults live in a communication and information society due to the widespread introduction of information and communication technologies (ICTs). Therefore, technology is directly related to the development model, between economic growth and social development. Therefore, we believe that it is important to train adults in the use of ICTs. In this article we present the lessons learned from training 80 older adults on the use of ICTs during four consecutive years. The training consisted of hands-on thematic workshops given by students of information technology careers. These focused on teaching applications related to utility payments (e.g. electricity), government and service processes (e.g. online birth certificate issuance), and communication (e.g. use of social networks). Lessons learned were as follows: (1) Participants should be sensitized about the aging process; (2) Use of assertive language for working with older adults; (3) Inform the older adult about the benefit of using ICTs; (4) Offer the older adult psychosocial accompaniment to provide immediate feedback during their training; and finally, (5) Foster collective learning through interest groups about ICTs.
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Juan Pablo García Vázquez, Autonomous University of Baja California (UABC), Mexico
Doctor of Science, Faculty of Engineering, MyDCI, Mexicali, B.C., Mexico.
María Angélica Astorga Vargas, Autonomous University of Baja California (UABC), Mexico
Doctor of Science, Faculty of Engineering, MyDCI, Mexicali, B.C., Mexico.
Rosario Guadalupe Hernández de Dios, Autonomous University of Baja California (UABC), Mexico
Doctor in Administrative Sciences, Faculty of Social and Political Sciences, MyDCI, Mexicali, B.C., Mexico.
Grisel Corral Aguayo, Autonomous University of Baja California (UABC), Mexico
Coordinator of the Sustainable Education Program for Older Adults (ESAM), Faculty of Human Sciences, Mexicali,
BC, Mexico.
Mónica Cristina Lam Mora, Autonomous University of Baja California (UABC), Mexico
In charge of Linking the Educational Program of Bachelor of Computer Systems, Faculty of Engineering, Mexicali, B.C., Mexico.
Luis Enrique Vizcarra Corral, Autonomous University of Baja California (UABC), Mexico
General Coordination of Informatics and Libraries.
Maria Luisa González Ramírez, Autonomous University of Baja California (UABC), Mexico
Master in Engineering, Faculty of Engineering, Mexicali B.C, Mexico. In charge of the Laboratory of the Computer Engineering Educational Program, Faculty of Engineering.
Aglay González Pacheco Saldaña, Autonomous University of Baja California (UABC), Mexico
In charge of the Center for Open and Distance Education, Faculty of Engineering.
Gloria Etelbina Chavez Valenzuela, Autonomous University of Baja California (UABC), Mexico
Deputy Director of the Faculty of Engineering, Mexicali, B.C., Mexico.